This Privacy Policy explains how Logicdialog will handle and safeguard personal information, and the choices there are to access and control personal information.

This Privacy Policy (which is our “privacy notice” for the purposes of the GDPR) also describes how we collect and use personal information about chatbot users and through use of our website (www.logicdialog.ai and all subdomains). This includes when someone signs up to newsletters, fills out a form to download a piece of content or contacts us through an online form.

Logicdialog is the "data controller" of our website users’ personal data (which we call "personal information" for clarity). This means we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy policy.

It is important you read this Privacy Policy together with any other policy or fair processing notice we may provide on occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.

It is important that you read this notice, so that you are aware of how and why we are using such information.

To fulfil our commitment to respecting and protecting your privacy and to comply with our obligations under data protection laws including the General Data Protection Regulation (GDPR), we adhere to our principles as explained in detail below:

• We inform you of the personal information that will be collected, and where necessary seek your consent to collect, use, or disclose your personal information.

• We identify the purposes of use for collecting your personal information.

• We collect only information that is necessary to carry out the identified purposes of use.

• We use or disclose your personal information only for the purposes for which it is collected, except with your consent or as required or permitted by law, and we will keep your information only as long as necessary to fulfil those purposes.

• We endeavour to make sure your personal information is accurate, complete, and up-to-date.

• We protect your personal information with appropriate security safeguards.

• We make our policies and practices for the handling of your personal information as transparent as possible.

• You will have access to your personal information and will be able to request the export, correction, or deletion of your personal information as appropriate.

• We will be accountable to you. We are always interested in hearing your opinion regarding our compliance with these principles, this Privacy Policy, and applicable law.

What data do we collect?

You directly provide Logicdialog with most of the data we collect. We collect data and process data in the following ways:

Logicdialog collects and uses the following types of data via our chatbots:

• Conversational interactions, anonymised pieces of information that cannot be linked back to a particular user.

• If an intervention by a Customer Service Agent the bot will collect:

• First name

• Last name

• Email address (optional)

Logicdialog collects and uses the following types of information via our website:

• Newsletter subscription

If you wish to receive our email newsletter, we ask for some details to personalise our content. We need your email address to be able to send you the newsletter.

• Downloading a document or insight

You can download additional resources from our website. To request these additional resources, you will have to fill out a form. In that form, we ask your first name, last name, email address, company name and website, the department you work in, and the number of employees your company has.

Our additional resources aim to educate visitors in the services we provide. As such, the information we collect helps us understand our potential customers. It also helps us craft more relevant user experiences, increasing the satisfaction from using our website.

We will use your email address to send you the document you requested. We will use your first name to address you in our automated email correspondence. We will never use the additional information to actively reach out to you, or your employer, about our services.

By downloading one of our additional resources, we assume you are at least somewhat interested in the services we provide. This legitimate interest allows us to enroll you into email nurturing campaigns about us, the work we do, and how we could help you. You can unsubscribe for these emails at any time by clicking the unsubscribe button at the bottom of any email we send you.

• Chatbot

Interested users can fill out a chatbot enquiry form to request more information about our services. These forms collect your first name, last name, email address, phone number, company name, website, company size, and department. We use your contact information to get in touch with you and/or your employer. We use the rest of the information to understand and build your potential customer profile.

By filling out a chatbot enquiry form, we assume you are interested in the services we provide. This legitimate interest allows us to enrol you into email nurturing campaigns about us, the work we do, and how we could potentially help you. You can unsubscribe for these emails at any time by clicking the unsubscribe button at the bottom of any email we send you. This information also allows us to contact the company you work for to introduce or discuss our services.

You can request to opt-out from these calls by sending us an email to support@logicdialog.ai

Third-Party Tools and Processors

In our operations, we employ third-party tools such as MongoDB and Google Cloud for data processing and storage. These tools are chosen for their adherence to data protection standards. You can see their privacy policies here (Mongo DB) and here (Google Cloud).

We also use OpenAI aa a configurable component of the Logicdialog platform (with a default setting set to 'off' unless otherwise requested by customer).

Open AI can be used to summarise end user conversations, generate language model training data and generate answers to end user enquiries from pre defined knowledge bases such as websites and documents.

Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

How we use data

As a data controller, Logicdialog uses your information for the following purposes as well as those specific purposes set out previously:

• to verify your identity;

• to respond to requests you may make to use services provided by Logicdialog

• to detect and deter unauthorised or fraudulent use of or abuse of the website;

• to improve and/or optimise the website and its experience;

• to enable us to provide customer support, and to respond effectively to your inquiries and claims;

• to conduct user surveys;

• to measure the effectiveness of advertisements that we place on the Internet or in other media;

• to notify users of any other important information, if necessary;

• to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and the like;

• to extract aggregated anonymised statistical data; and

• to comply with applicable laws or legal obligations.

Do we disclose data?

Logicdialog does not disclose any website data to third parties or sell on data at any time now or in the future.

How we store data

Our website is hosted by Squarespace, Squarespace is hosted on the Amazon Web Services platform.

​​Third Party Processors

 Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

Changes to this Policy

We may update this policy from time to time, and the latest version of the policy will always be available on our website.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us.

Compliance with Global Data Protection Regulations

We comply with all major data protection regulations around the world, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).