Webinar; 12 Go Asia adopted GenAI and saw massive gains - hear how.

12Go Asia is a large Online Travel Agent (OTA). They’ve worked with Logicdialog for around a year as of October 2024 so we thought it was about time we checked in to see how things are going. In this webinar (well, it’s an adaption of a podcast, we cover A LOT. But we pack it into 23 minutes. Take look/listen. We covered all of this…

• Selecting a vendor

• Channels, call volumes and topics

• What led to conversational AI

• How is the travel sector adopting AI

• Start small think big

• Initial objectives

• Operational efficiencies and better customer experiences

• Adopting gen AI

• Conversational data for continuous improvements

• Results from analysis

• Email automation with InboxAI

• Dealing with hallucinations

• How has AI impacted CSTAs

• Building integrations

• Examples of use cases

• Future Use cases

• Reducing traffic by 70%

• Multilingual AI

• Testing - when is AI ‘right’

• One year in

• Who should be on the ‘AI Team’

• Getting buy in from the C-Suite

• Proving and reporting ROI

• What advice would you give?