Why a knowledge manager should be your next big hire
Seven years ago, Dell forecasted that 85% of the jobs that will exist in 2030 hadn’t yet been invented. As we get closer to that date, we must admit that Logicdialog is witnessing a significant increase in clients building AI teams with job roles that certainly wouldn’t have been familiar in 2017: prompt specialist, generative AI researcher, LLM lawyer...
It mirrors the early days of social media, somewhat. Around 15 years ago, roles like 'social media managers' or entire social media teams were little-known, yet today, they're integral to almost every organisation.
Our clients often ask us who they should hire to make their conversational AI project a success. Without a doubt, we’d say it’s time to zero in on knowledge management roles. They will be a game changer, not only for your conversational AI project, but for your company as a whole. Here’s why…
With generative AI transforming the landscape, the value of ‘knowledge’ has never been clearer. But the role of a knowledge manager goes far beyond curating FAQs and company documents. It involves driving insights from other areas too - your CRM, user behaviour, social media trends, to name a few - and ensuring those insights can be used by the wider business.
“When data is accessible at th e right time, your company will have better conversations that resonate more deeply.”
A robust feedback loop ensures continuous improvement, deepens your understanding of your users, and allows you to tailor your services or products to better meet customer needs.
And ultimately, when this data is accessible to the right people, or indeed conversational AI systems, at the right time, your company will have better conversations with customers that resonate more deeply. As automated conversation pioneers, this is something we want for every client.
Imagine a world where customers never have to repeat their problems, where each customer’s communication preferences are understood and respected, and where proactive support is the norm, not the exception. This type of service breeds loyalty.
As competitors increasingly leverage sophisticated knowledge management, staying ahead means doing the same. A skilled knowledge manager or a dedicated team will be crucial to harness this power and sustain your company’s growth.
The evolution of new roles
The creation of 'new jobs' in the wake of AI's expansion is promising.
Just as social media roles counteracted initial fears of job loss across media, marketing and advertising, AI and knowledge management roles are poised to do the same.
These new roles, from AI ethicists to conversational data analysts, will not only complement existing jobs but also drive new forms of business innovation and customer interaction.
In focusing on the future, we see that AI doesn't just replace jobs; it creates them, bringing new opportunities and challenges that will shape the next era of work.
