Powering better, faster, cheaper customer communications for the financial sector with award winning Generative Conversational AI
In a world where poor service costs businesses $10 trillion annually, financial services firms need to differentiate with exceptional customer experiences.
Meet Logicdialog…
Trusted across the financial services sector…
Logicdialog saves financial firms thousands of staff hours with AI powered replies to phone calls, emails, web and social media enquiries.
Today’s customers are more informed and more demanding than ever. They also have more choice, less time, and less loyalty than ever. Only financial firms that deliver exceptional customer communications will survive and thrive.
Let Logicdialog remove the burden of delivering exceptional services with our award winning Generative Conversational AI.
4 Agents
6x ROI
Veygo Insurance (part of the Insurance giant, Admiral Group) is dedicated to helping drivers get behind the wheel whenever they want through flexible, temporary, comprehensive insurance cover.
A hugely popular service for new, temporary, and learner drivers, Veygo’s Contact Centre faced consistently high numbers of repetitive enquiries that were inefficient to handle manually through their primary channel - email.
Veygo needed a cost effective, easy to use AI Communications platform that could facilitate self-serve in multiple languages across multiple channels and provide detailed user analytics. They chose Logicdialog, and the results have been game changing, with the AI completing the work of 4 Contact Centre agents, and delivering a 6x ROI in 24 months.
Financial services use cases
Logicdialog comes with dozens of pre built workflows, frameworks and integrations, meaning Financial Services firms can deploy quickly and easily.
Building new use cases is easy with a no code, drag and drop interface.
Quotes and renewals
Give customers an AI powered ‘quotation concierge’ that facilitates self-serve and saves your contact centre time and money.
Checking transactions
With account integrations, your customers can check any transactions they don't recognise with you AI banking assistant - no need to call your contact centre.
Booking appointments
Automatically book appointments through the customer service AI Assistant… mortgages, loans, financial advice - give your customers access to book on or offline appointments.
Financial information
AI powered news feeds will help your customers access the most up to date financial information (not advice!), helping them make informed choices.
AML & KYC
Your customers can interact with the AI to provide the documents you need to verify and ID, ensuring you remain compliant and have an audit trail for FCA regulations.
General enquiries
Support your customers with instant, accurate, human like replies to common enquiries - branch opening times, latest interest rates, eligibility questions… all powered by Generative Conversational AI.
Have something else in mind? Logicdialog is a powerful and flexible platform that can resolve almost any use case. Why not put us to the test?
“We were particularly impressed by Logicdialog’s simplicity, which enabled us to customise the AI without extensive technical expertise. Overall, the Logicdialog platform has proven user-friendly and readily deployable.”
— Kevin Tardy, Veygo’s Operational Excellence Lead
Watch the webinar…
We work with your existing content and infrastructure
Logicdialog acts as a layer of AI that works perfectly with hundreds of CRMs, contact centres, knowledge bases and infrastructures. Deployment is rapid and ROI (almost) immediate. These deep integrations mean that Logicdialog doesn’t just answer simple customer enquiries, it executes complex tasks (booking appointments, checking transactions, retrieving quotes) meaning your teams can dedicate time to higher impact work.
Understand the needs of your customers with conversational insights
Collecting, analysing and visualising user data gives Financial Services firms real customer insights to help understand their needs and improve services based on the data.
How can Generative Conversational AI support your Financial Services business?
Our resources will help you understand…
Download our AI guides below, or visit our resources page to learn more about all things AI.
Logicdialog and Veygo Insurance began working on an AI project in July 2022. At the time Veygo were growing fast (they continue to do so). It was identified that AI could help the business continue scaling without continuously adding customer service headcount at the same rate.
In July 2024, Veygo Insurance and Logicdialog hosted a joint webinar looking at the project to date, the successes, lessons learnt and the future plans. This report pulls together the key points from that webinar in the hope that other businesses can learn from our collective experience…
Are you ready to explore Generative Conversational AI?
We’ve delivered dozens AI projects since 2017, and many of our clients have worked with us for 5 years or more. When you chose to work with Logicdialog, you’re selecting a true AI partner with decades of AI experience between us, and a real passion for delivering AI for good.