Supporting Utilities and Telcos with
AI powered customer communications
The utility and telecommunications sectors face significant challenges in customer service, with long hold times, inconsistent responses, and an overall landscape littered with frustrating customer experiences. A study by Which? reveals that 25% of customers were dissatisfied with their most recent customer service experience.
Meet the solution, Logicdialog…
Trusted by…
Logicdialog saves Utilities and Telco organisations thousands of staff hours with AI powered replies to phone calls, emails, web and social media enquiries.
The current contact centre is expensive, inefficient and ineffective, and organisations are losing $10 trillion globally to poor customer service. Businesses need a way to deliver instant, accurate, human like replies to customer enquiries. AI is the answer.
PFP Energy processed 10,000 messages a month around topics like meter readings, new connections and Direct Debits, and estimated they saved 833 hours a month.
833 hrs
Welsh Water leveraged AI to run a bilingual public consultation for PR19. They secured 3000 additional responses and managed to engage a previously hard to reach yonger demographic.
3000
Together Energy supported more than 1000 customers with AI powered debt management that collects information and assesses eligibility.
1000
Utility and Telco use cases
Logicdialog comes with dozens of pre built workflows, frameworks and integrations, meaning businesses can deploy quickly and easily…
And building new use cases is easy with a no code, drag and drop interface.
Automated Bill Payments
Let your customers pay their bills through your AI Assistant, streamlining the process and eliminating the need for costly and time-consuming calls to the contact center. This reduces your cost to serve while improving customer satisfaction and operational efficiency.
Submitting Meter Readings
Simplify meter readings with AI-powered information collection. Customers can provide readings effortlessly, saving your teams valuable time and cutting unnecessary manual effort.
New Connections
Process new connections seamlessly without requiring human intervention. This time-saving solution minimises contact centre traffic, accelerates service delivery, and enhances customer experience while reducing operational costs.
Direct Debits
Enable customers to establish new Direct Debits via AI Assistants, freeing your teams from handling high-volume, low-value transactions. This allows your staff to focus on higher-value tasks, boosting productivity, profitability, and service quality.
Change Personal Details
Empower customers to self-serve and update their personal details with ease using AI Agents. This reduces manual intervention, cuts costs, and enhances the customer experience.
Tariffs and Information
Provide customers with instant access to the latest tariffs and information through AI-powered integrations with your knowledge base and marketplaces. Deliver updates directly to their devices, saving time and reducing service costs.
Duplicate Bills
Enable customers to request and receive duplicate bills instantly via AI Agents. This fast, efficient process improves customer satisfaction while cutting down on administrative costs.
Debt Management
Support customers in financial difficulty with AI-powered debt management solutions. Collect essential information, determine eligibility for payment plans, and streamline the process—saving time, money, and effort for your business and your customers.
Do you have different use cases in mind? Let’s discuss your ideas…
“We used Logicdialog to facilitate a nationwide public consultation via digital assistant. We secured 3000 additional responses over 10 weeks - many from traditionally hard, disengaged reach customers, which led to us winning the 2021 Contact Centre award for innovation and transformation”.
- Morgan Lloyd, Head of Brand, Welsh Water
We work with your existing content and infrastructure
Logicdialog acts as a layer of AI that works perfectly with hundreds of CRMs, contact centres, knowledge bases and infrastructures. Deployment is rapid and ROI (almost) immediate. These deep integrations mean that Logicdialog doesn’t just answer simple citizen enquiries, it executes complex tasks (taking payments, booking appointments, documenting reports), meaning your teams can dedicate time to the people who really need them.
Understand the needs of your customers with conversational insights
Collecting, analysing and visualising user data gives Utilities and Telco firms real customer insights to help understand their needs and improve services based on the data.
How can AI support your Telco or Utility organisation?
Our resources will help you understand…
Download our ‘AI for Telcos and Utilities’ guide below, or visit our resources page to learn more about all things AI.
This report explores some of Logicdialog’s AI work across the utility sector, some of the lessons we learnt along the way, and some of the best practices you should consider if you’re assessing AI for your business. In recent years, we have collaborated with several utility companies, including PFP Energy, Welsh Water, Wales & West Utilities, South West Water, Octopus Energy, Bristol Energy, and Together Energy. Having delivered a wide range of AI projects across the sector, we’d like to share some insights. NB: Although the telecommunications sector isn’t directly represented in the list of clients above, we believe the telecoms and utility sectors share similar challenges when it comes to high volume, low value customer communications.
“I just wanted to extend my sincere thanks for building a market leading AI experience with your fantastic team. Honestly you’ve all been an absolute pleasure to work with.”
Are you ready to explore Generative Conversational AI?
We’ve delivered dozens of Public Sector AI projects since 2017, and many of our clients have worked with us for 5 years or more. When you chose to work with Logicdialog, you’re selecting a true AI partner with decades of AI experience between us, and a real passion for delivering AI for good.