How can Local Authorities reduce high volume, low value enquiries by 60%, and dedicate more resource to supporting society’s most vulnerable?

Helping Local Authorities save time, save money and improve citizen services.

logicdialog (previously called intelagent) uses AI powered digital assistants to eliminate painful manual processes, saving hundreds of thousands of pounds, and giving you back the time you need to support your more vulnerable citizens.

Take a look at the video which explains in detail how we’re supporting Local Authorities all over the UK, and how thy’ve been able to digitally transform their citizen services quickly, with little to no effort, and with amazing results. We can do the same for you.

Trusted by…

Monmouthshire County Council reduced waste enquiries by 54% in just 6 months...

“Our organisation deals with a lot of complex issues. logicdialog gives us the opportunity to deal with thousands more queries 24/7/365 in a cost-effective way, freeing up our front-line staff to deal with issues that really need a human response”.

- Matthew Gatehouse,
Head of Policy, Monmouthshire County Council

West Berkshire County Council

West Berkshire automate over 11,000 monthly enquiries around waste collection, parking permits, small business advice, lockdown food deliveries, and highways issues. Leaving more time to support the people really in need of the human touch...

“Mental health, addiction, dependency...

I’d rather my team take the time to deal with these calls properly than answer endless queries that can be easily automated”.

- Matt Scalpelo,
Applications Development Manager,
West Berkshire Council

How do Local Authorities do more with less?

Our powerful logicdialog platform is built specifically for Local Government. We created a digital assistant solution that won’t just automate answers to simple citizen enquiries; it executes complex tasks (like taking payments, booking appointments, and documenting reports), meaning your teams can dedicate time to the people who really need them.

Local Authorities use logicdialog to rapidly build, easily integrate, and quickly launch digital assistants on their website, within their mobile apps, inside of self-serve portals, on WhatsApp, Facebook, or even inside smart speakers like Alexa… All without having to write a line of code.

logicdialog is the most widely used and ONLY platform dedicated entirely to solving the citizen service automation problem for Local Government.

It’s simple to implement, easy to use and creates powerful results for you, your team and your citizens.

Increasing demands and decreasing budgets are leading to frustrated citizens and demoralised teams. So how do Local Authorities do more with less?

Build + integrate

Take a closer look at logicdialog

Rapidly build, integrate, train, test and launch AI powered digital assistants in any language and across any digital channel. Automate 60% of your inbound contacts, and free up time to better support more vulnerable citizen and complex cases.

Train + test

Launch + learn

No code needed with logicdialog’s intuitive drag and drop digital assistant builder. Collaborate with team mates to build out the experience your citizens will love to use. Integrate your digital assistant with any of your existing platforms to push, pull and share the data needed to provide exceptional customer (and colleague) service.

Your digital assistant can get more intelligent every day with logicdialog’s assisted machine learning suite. Easily identify if and/ or when your digital assistant has failed to provide correct answers, and use a simple drag and drop interface to ‘teach’ your digital assistant what it should have done to enhance its’ intelligence over time.

Conversational data is one of the greatest untapped resources at the disposal of any Local Authority.
logicdialog collects, analyses and visualises this dataset so you can better understand and better serve the people most important to your business… citizens and colleagues.

FAQs

  • We are GDPR compliant and ISO27001 accredited. Security comes as standard when you work with us.

  • Yes, we are infrastructure agnostic and API led. We can work directly with your technical team to ensure IntelAgent is integrated correctly.

  • Just minutes. Click on the ‘Get A Price’ button, speak directly with one of our experts to discover exactly how IntelAgent could work for your specific needs.

  • Your teams can be on hands on or hands off as they like. We’ll analyse your data for free and recommend best practices. We can build out your digital assistants for you, or train your teams on our drag and drop builder and the wider IntelAgent platform.

  • We can help you to do this, but even without that data we have such vast experience in the local government sector that there are very solid estimates we can use to inform the project and the ROI of your digital assistant deployment.

  • We are the most widely used digital assistant platform in the Local Government sector. We have deployed for Monmouthshire, Herefordshire, West Berkshire, Oadby and Wigston, Havering, Rugby, Central Bedfordshire… and many more local authorities!

  • 79% of people now expect you to use chatbots and digital assistants, citizens want you to make it easier for them to self-serve.

    Remember, when you join us you’ll gain full access to our ‘Citizen self-serve promotion guidebook’. A few examples, of ways our customers encourage use;

    - Easily link your chatbot from your social channels.

    - Add to your email signature.

    - Pin social posts about your digital assistant.

    - Add encouraging instructions into your IVR system.

    - Blog about your digital assistant.

    - Run competitions to name your bot

    There are countless methods and the more awareness raised, the more citizens will adopt the channel, meaning more time for you and your team to support the people that really need help!

  • The phone is the most commonly used channel because it’s the longest established channel, and there has never been another viable choice when immediate answers are needed.

    But digital assistants are being more widely adopted; Huffington Post says that 79% of people now expect businesses to use chatbots and/or digital assistants, and by offering this channel to the people willing and able to use it, you are freeing up your phone lines for the people that are less digitally savvy - often the elderly, in someway isolated and/or disadvantaged.

  • We’ve done this many times for Local Authorities, and our experience makes it pretty easy to know where your biggest gains are to be had.

    We also assess your call data and talk to your customer service teams to validate our assumptions.

    We can help you make an immediate impact!

  • We appreciate how stretched resources can be, that’s why we’ve made it possible for your digital assistant to go live with zero input from you. How does this work? We have tested, pre built frameworks that cover your service lines and will support citizen self-serve.

    All you need to do is copy and paste a line of code into your website.

  • Our IntelAgent platform has an intuitive and powerful data dashboard. You will be able to quickly and easily see key data points like; number of users, repeat users, levels of ‘full automation’ vs ‘triage’ (i.e. the bot has taken information and passed your citizen to the most appropriate human agent), citizen sentiment, key topics and much more!

    Also, don’t underestimate the good will factor; citizens will appreciate your citizen centric approach and the fact you are supporting their desire to self-serve.

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