A report: Generative AI in Travel - a guide in association with 12Go Asia

The travel industry is on the brink of a technological revolution. Just as the jet engine in the 1950s and the internet in the 1990s redefined how we explore the world, artificial intelligence (AI) is now set to transform the travel landscape once again.

In this guide, we delve into the successful collaboration between LogicdDialog and 12Go Asia, a leading online travel agency (OTA) in Asia. Through an in-depth conversation with Paul Sidun, the Head of Customer Support at 12Go Asia, we explore the challenges faced, the AI solutions implemented, and the remarkable results achieved. More importantly, we distil actionable insights and recommendations that can help your business leverage AI to enhance operations and elevate traveller experiences.