Webinar; learn how to drive a 6x ROI from your AI Assistant - from Veygo Insurance

Veygo Insurance (part of the Insurance giant, Admiral Group) is dedicated to helping drivers get behind the wheel whenever they want through flexible, temporary, comprehensive insurance cover. Veygo was a victim of its own success; a hugely popular service for new, temporary, and learner drivers, their Contact Centre faced consistently high numbers of repetitive enquiries that were inefficient to handle manually through their primary channel, email. Veygo identified that AI Assistants could potentially alleviate pressure on their teams, and help them analyse customer behaviour to continually improve the customer experience.  They began searching for a cost effective, easy to use platform that could facilitate self-serve in multiple languages across multiple channels and provide detailed user analytics. They chose Logicdialog. This is their story…